Voice Call Quality Retrieves voice call quality metrics for one or more conversations by ID Conversation Sentiment Retrieves the sentiment for one or more conversations by ID Conversation Topics ...

An emerging phishing campaign is exploiting a dangerous combination of legitimate Cloudflare services and open source Python tools to deliver the commodity AsyncRAT. The attack demonstrates threat ...

The Zeroday Cloud hacking competition in London has awarded researchers $320,000 for demonstrating critical remote code execution vulnerabilities in components used in cloud infrastructure. The first ...

Recent customer examples include Rochester Regional Health, which implemented Genesys Cloud Agent Copilot and realized a 20-second reduction in average handle time, and multinational digital financial ...

PythoC lets you use Python as a C code generator, but with more features and flexibility than Cython provides. Here’s a first look at the new C code generator for Python. Python and C share more than ...

Cloud security is changing. Attackers are no longer just breaking down the door; they are finding unlocked windows in your configurations, your identities, and your code. Standard security tools often ...

OpenAI released new data Monday showing enterprise usage of its AI tools has surged dramatically over the past year, with ChatGPT message volume growing 8x since November 2024 and workers reporting ...

HashiCorp has announced the general availability of version 7.0 of the Terraform provider for Google Cloud, introducing new features focused on improving security and validation across infrastructure ...

Microsoft’s declarative REST and GraphQL API design tool supports MySQL and Postgres as well as Azure databases and works anywhere you can run a Docker container. Microsoft Azure is now so big it’s ...

Community driven content discussing all aspects of software development from DevOps to design patterns. The AWS Certified Cloud Practitioner certification exam, exam code CLF-C02, validates broad ...

Mr. Pretor-Pinney is an author in Somerset, Britain, and the founder of the Cloud Appreciation Society. I love the way clouds billow above your head, drift lazily across blue skies and cast fleeting ...

NASHVILLE, Tenn.--(BUSINESS WIRE)--Today at Xperience 2025, Genesys®, a global cloud leader in AI-Powered Experience Orchestration, announced Genesys Cloud™ innovations designed to bridge the divide ...