The Windows Insider channels are also being simplified to Experimental and Beta.

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Zendesk aims to integrate Forethought’s self-learning AI agents across multiple customer service channels and platforms.

Zendesk is acquiring Forethought, a company that builds software to automate customer service interactions, the companies announced on Wednesday. The deal is expected to close by the end of March.

Customer service software giant Zendesk has entered into a definitive agreement to acquire Forethought as it looks to boost the capabilities of its artificial intelligence (AI) agents, which the ...